1. Phone, fax or email the Insurance Replacement office in your state.
2. Advise the items that are to be replaced (brand, model, purchase price, any special features etc). The more information that you are able to provide us, the more accurate your replacement model(s) will be. List your claim/reference numbers and contact details.
3. Quotes will then be returned to you within 24 hours. If the quote is approved an authority to proceed must be faxed or emailed back to the office.
4. Once an authority is received we will contact the insured within 24 hours and organise delivery for the following day (providing all goods are in stock). If the items need to be ordered, the insured is made aware of any possible delay and, if required, offered a part delivery or an alternate model.