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Carelect Pty Ltd as Trustee of the Carelect No. 2 Trust trading as
Harvey Norman Electrical, Harvey Norman Insurance Replacements.

ACN: 100 763 139 ABN: 38 367 807 717

This website is owned by, and content is published by Carelect Pty Ltd as Trustee of the Carelect No. 2 Trust trading as Harvey Norman Electrical, Harvey Norman Insurance Replacements.ACN:100 763 139 ABN: 38 367 807 717. (“The Publisher”). You must not access, browse or use this website unless you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions, you must not use this website. For an explanation of the practices and policies of The Publisher relating to the collection, use, and storage of information of users of this website, users should refer to the Privacy Policy and Disclosure Statement of The Publisher on this website.

The information contained on this website is intended for general information only and should not be considered to be complete or definitive. The Publisher does not make any offer to sell goods or services at, by or through this website. Information on this website may contain technical inaccuracies or typographical errors. The Publisher accepts no responsibility regarding the accuracy of information that is provided by The Publisher on this website and use of such information is at your own risk. The Publisher reserves the right to make changes at any time, without notice, to any element of the website. All content and functionality on this website is provided "as is" and without warranties of any kind by The Publisher, express or implied. This website contains links to sites maintained by other organisations, and The Publisher does not take any responsibility for the content or functionality of those sites. You should take appropriate action to ensure that your access to, and use of this website and other sites is protected against, and free from viruses, worms, trojan horses and other harmful and destructive material.

The Publisher does not want to receive confidential or proprietary information from you through this website. All information or material sent to The Publisher will be deemed not to be confidential. You grant The Publisher an unrestricted irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute that information or material, for any purpose.

The Publisher will not be liable to any party for any direct, indirect, special or other consequential damages arising out of any use of this website, or any other hyperlinked website, and including, but without limitation, loss of profits, interruption of business, loss of data on your information handling system or otherwise, even if The Publisher has been expressly advised of the possibility of such damages. The Publisher provides no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchantability or otherwise in relation to any information provided by The Publisher on this website.

If The Publisher breaches any term, condition or warranty which is implied by law and cannot lawfully be excluded, the liability of The Publisher for a breach of the applicable term, condition or warranty is limited to, at the election of The Publisher:

  1. the re-supply of the relevant advice, service, recommendation or information; or
  2. the payment to you of the cost of having the relevant advice, service, recommendation or information supplied again.

You authorise The Publisher to collect, store, disclose and share information about you with all or any one or more of the following:

  1. Harvey Norman Holdings Limited ABN 54 003 237 545 ("Holdings");
  2. each subsidiary of Holdings; and
  3. each entity which has been granted a franchise by a subsidiary of Holdings ("Franchisee");

for the purpose of:

  1. providing marketing information to you about products and services of any Franchisee carrying on business at the Harvey Norman complex at Auburn , NSW or elsewhere (“Harvey Norman Franchisees”); and
  2. monitoring the quality and standard of service provided to you or other consumers by Franchisees.

The Publisher does not act as agent for, and does not provide services to, any Franchisee.

The Publisher may at any time revise these terms and conditions by updating this website. By using this website you agree to be bound by all revisions and you should therefore periodically visit this page to determine the then current terms which govern your relationship with The Publisher.

This agreement is governed by and construed in accordance with the laws of New South Wales. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.

© 2004 Generic Publications Pty Limited A.C.N. 104 215 241. All rights reserved. No part of this site may be reproduced in any manner without express written permission from The Publisher.

Carelect Pty Ltd as Trustee of the Carelect No. 2 Trust trading as
Harvey Norman Electrical, Harvey Norman Insurance Replacements.
ACN: 100 763 139 ABN: 38 367 807 717



Privacy of your Personal Information

Generic Publications Pty Ltd ACN 104 215 241 ("Generics") is a related entity of Harvey Norman Holdings Limited ACN 003 237 545 ("Harvey Norman") and is the owner and publisher of the content contained in this website.

Each Harvey Norman store within a Harvey Norman complex is operated by an independent franchisee ("franchisee") pursuant to a franchise granted by a subsidiary of Harvey Norman ("franchisor"). This privacy policy applies to Generics, Harvey Norman and its related bodies corporate, the franchisor and its related bodies corporate and each franchisee (collectively referred to as "our", "us", "we").

We respect your privacy and are committed to handling your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth). This privacy policy explains how we manage your personal information we collect about you.

Collection, Use and Disclosure

We may collect your personal information directly from you or when you deal with us by telephone, letter or email; when you access and interact with our website; or from other sources. The information we collect may include your name, address, telephone number and email address. If you choose not to provide us with your personal information, we may not be able to contract with you or provide you with the information you may require. 

If you visit our website, we may record information about your visit including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While the anonymous statistical data we collect may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Our website may contain links to websites which are owned or operated by third parties. You should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites.

You acknowledge and consent that by providing your personal information to us that:

  1. we may collect and use your personal information for the following purposes: to order, supply and/or deliver goods to you, register and handle product warranties, communicate with you, to better understand our customer’s needs or to comply with our legal obligations;
  2. for these purposes, your personal information may be shared between Generics, Harvey Norman and its related bodies corporate, the franchisor and its related bodies corporate and each franchisee and may be disclosed on a confidential basis to our third party contractors, agents or to our suppliers. We will otherwise not transfer your personal information outside Australia or use, sell or disclose your personal information without your consent, unless we are permitted to under the Privacy Act or required to by law;
  3. you represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information;
  4. we may include your personal information in a database compiled by us for use in direct marketing by us. If you do not wish to receive marketing material from us, we ask you to notify our Privacy Officer.

Securing your Personal Information

Our employees are responsible for handling your personal information and educated about the requirements of the National Privacy Principles and the Privacy Act. Personal information that we hold on our systems is protected through the use of secure passwords and other security procedures including physical, network and computer security. Access to your personal information is limited to those who specifically need it to conduct their responsibilities. We take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.


Accuracy and Access to Personal Information

We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date and ask that you let us know if you believe the information to be otherwise. You may request access to your personal information, provided your request is in writing and you provide us with proof of your identity. Your request will be responded to in a reasonable time and you may be asked to pay any reasonable costs incurred by us in responding to your request.


Contact Us

If you would like a copy of this privacy policy or you have a query or complaint relating to your privacy, please contact our Privacy Officer who will respond to you in a reasonable time.

The Privacy Officer
Harvey Norman
A1 Richmond Road, Homebush West, NSW 2112

Telephone: 02 9201 6211

Fax: 02 9201 6488

E-mail: privacy.officer@au.harveynorman.com

©2008 Generic Publications Pty Limited, A.C.N. 104 215 241. All rights reserved. No part of this site may be reproduced in any manner without express written permission from The Publisher.